Who We Are

Delaney + Associates is a family business specializing in engagement, facilitation and communications. For more than 22 years, we have worked in the Canadian healthcare sector to support person- and family-centered health care (PFCHC). We do this in B.C. by:

• Providing licensed training through the International Association for Public Participation (IAP2).
• Providing Delaney + Associates proprietary engagement and facilitation training to healthcare partners.
• Supporting the Ministry of Health and health authorities with engagement planning and facilitation.
• Supporting the Ministry with PFCHC policy development by integrating best practices.
• Developing tools to support a consistent approach to patient, family and community engagement.

We believe that realizing the vision of person- and family-centered health care is the best way to achieve a resilient, responsive and sustainable healthcare system for all British Columbians.

What We Do

When people ask us, “So, what do you do?” or “What is engagement?” we say, simply: we help bring those impacted by a decision into the process of making that decision. We believe that durable decisions are best made with diverse perspectives.

We work with the Ministry of Health to:

• Build system-wide capacity for engagement.
• Identify opportunities for engagement.
• Design and facilitate engagement.
• Develop tools to support engagement.

Engagement takes place at many levels – individual, community and system wide – and can range from providing input on a draft program change, to collaborating on a new approach to primary care.  There is no one size fits all, but there is a values-driven approach to meaningful engagement.

The Ministry of Health has also adopted the IAP2 approach, which includes a spectrum of engagement. This means that engagement can take place at different levels. After working in the field of engagement for more than 20 years, Delaney + Associates has developed a company creed, which is really our top 10 tips for meaningful engagement. We are convinced each and every one of these principles is part of an authentic engagement process.

Website: www.rmdelaney.com